emmaandtheduck emmalogosmall

Terms and Conditions


Emma and the Duck is a small business that has been built on it's excellent reputation for top quality products created with great care and for good, old-fashioned efficient and friendly service.


It is very important to us that every single person is completely delighted with their purchase and would feel confident to recommend us to their friends.


If you should have any problem, then do please get in touch.


Clearly, all bespoke pictures are created just for you, using the information that you have given.

Please double check that ALL information is correct.

It is absolutely vital that you check all spellings, typos and details as mistakes cannot be rectified afterwards.


Shipping:  All orders are personalised and are dispatched within 5 days of receipt. They are sent by first class post.


Returns:  Personalised and bespoke products are non- returnable unless faulty.  If you wish to return any goods, please e-mail as below.